Abhibus is a Hyderabad based online bus ticket reservation company which offers travelers to book their tickets through web. The company appears to be quite young and has limited coverage as far as travel routes are concerned. The coverage is largely restricted to southern India with point coverage to cities like Pune, Kolkata and Mumbai. The booking can be only made through web site unlike other portals where you have the advantage of talking to a customer representative or use mobile for booking. The overall process is quite simple. Select a bus based on your requirement, select a seat from the seat map, give traveler details and make online payment. Though I found the overall process easy but it definitely lacks a lot of functionalities as compared to other major players in this segment like ticketvala.com or redbus.in. From the usability aspects, I would rate it as good but it should definitely look at providing some of the basic features like giving flexibility to select a bus type, select departure time, option to call a customer support number, home delivery of tickets, payment during delivery etc. This will help it to expand its target customer base which is currently restricted to only people who have access to Internet. Though the market appears to be quite big right now for different players to grow but in order to scale up it is important to expand your offerings and establish yourself at the earliest before the competition catches you or the place gets crowded!
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