redbus.in - Online Bus Tickets Booking Service

redbus.in is online bus tickets booking service with a difference. It allows a great deal of flexibility and convenience in making reservations online. It claims to have a network of over 300 operators and a coverage of over 4000+ routes. For people in Bangalore for whom traveling to new International Airport is a major pain, it provides online reservation facility for comfortable Volvo buses run by state government! Here is how it works:
1. You can search for buses online based on your itinerary by giving details like source-destination, no. of passengers, bus type etc.
2. The search results provide you with options containing various operators. You can narrow down the search by selecting the point of boarding.
3. You can book the ticket online or in some cases will be required to submit the request for booking and a customer rep will get back to you once he is able to arrange tickets for you.
4. As part of booking process, you can online select the seat which you want to book. The system offers you a visual layout of bus and gives you availability in real time.
5. You can make payment online through credit card, debit card, through your existing net banking account or even through your mobile phone.

The company appears to have set up offices in various cities all around India and is in a major mode of expansion. The web site still need to improve from usability perspective. For example, it should allow user to book round trip reservations, there should be flexibility in terms of selecting the travel time in order to retrieve the relevant result in one click. Another important feature would be to allow commuters to rate each travel operator. This will allow the consumers to drive quality awareness within this sector which is the need of the hour.